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Exchange & Refund Policy

Your satisfaction means everything to us. We take pride in crafting pieces with care and precision — and while some items are made to order and require special handling, we gladly offer returns and exchanges under the following terms:

⸻

Clothing

•Returns and exchanges are accepted within 15 days of receiving your order.

•Items must be unworn, unwashed, and returned with all original tags attached.

•This policy applies only to standard clothing items — jackets are handled separately.

⸻

Hand painted Jacket

•Jackets are made to order or custom-finished, and therefore not eligible for exchange.

•Returns are possible within 3 days (Egypt only) if the item is unused and in its original condition.

•International jacket orders are final sale and cannot be returned or exchanged.

⸻

Bags

•Each bag is crafted to order and requires 7–14 working days for production.

•Due to their personalized nature, exchanges are not available for bags.

•Returns are accepted within 3 days (Egypt only), provided the bag is unused, undamaged, and returned in its original packaging.

•We do not accept returns or exchanges on international bag orders.

🌍 International Orders

Please note that due to the handcrafted and made-to-order nature of our pieces, all international orders are considered final sale and are not eligible for returns or exchanges.

We take great care to ensure that every item is thoroughly checked before it leaves our studio, so you can feel confident in what you receive.

Your order is shipped from our workshop in cairo,Egypt and delivered directly to your home .

At scopa,we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect the information you provide when using our website.

1. Information We Collect

We may collect the following information:

Your name, email address, phone number, and shipping address.
Payment details (processed securely through trusted third-party gateways — we do not store your card information).
Usage data, cookies, and analytics information to help us improve your browsing experience.

2. How We Use Your Information

We use the information you provide to:

Process and fulfill your orders.
Contact you regarding your order or customer service requests.
Send you promotional offers or updates (only if you opt-in).
Improve our website, services, and customer experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with:

Delivery/shipping companies to complete your orders.
Secure payment gateways to process your transactions.
Service providers who help us operate and improve our website.

4. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Withdraw your consent to receive marketing emails at any time.
To make such a request, please contact us at getscopa@gmail.com

5. Data Protection

We take reasonable precautions and follow industry best practices to protect your information and ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

For further information contact us at

getscopa@gmail.com 01206338835